Refund policy
Shipping
Orders are processed and packaged 10-15 business days of the order date. We get out our orders ASAP, but shipping time depends on the current demand. In some cases, orders may take up to 15 business days to be sent out. Thank you for understanding!
Products are shipped via USPS.
Returns
To be eligible for a return your item must be unused, unworn and in the same condition that you received it with all tags attached and all packaging included. Shipping charges are nonrefundable.
To be eligible for a return your item must be unused, unworn and in the same condition that you received it with all tags attached and all packaging included. Shipping charges are nonrefundable.
Stickers and custom products (such as special orders and personalized items) cannot be returned. If you have any issues, please contact us so we can see if your circumstance qualifies for a refund or replacement product(s).
To start a return, you can contact us at info@shopmoonchilct.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shopmoonchildct.com
To start a return, you can contact us at info@shopmoonchilct.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shopmoonchildct.com
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Policy effective August 3, 2020.